Shipping policy

SHIPPING AND DELIVERY

Orders for in-stock items are packed are dispatched within 3 business days. We do sometimes choose to hold back courier collection / drop off to minimise the carbon / fuel impact 🚚

All UK orders are shipped via Royal Mail using a tracked delivery service.

NOTE: New Day Originals reserves the right to change the shipping supplier without notice.

The 'delivery' time-frame / estimates are from the date of dispatch - not from the date of order.

Orders are usually delivered within 1-4 working days within the UK and 3-7 days to Republic of Ireland. Every order will be processed as quickly as possible, but during busy periods (December) delivery may take up to 7 working days for UK and Ireland orders and longer for International deliveries.

We regret that we are not able to offer a delivery guarantee. None of the couriers / delivery services actually guarantee delivery times. We choose services that typically do a good job at meeting their delivery targets

During the Christmas and New Year period, we will be closed. Orders after the 24th December will be held until business recommences on the first business day after the 3rd January and then shipped as normal. 

We aim to process orders placed before 1pm the same day (Tuesday through to Friday AM). Orders placed on a Friday PM and over the weekend will be processed and dispatched on the following Tuesday. This timeframe is subject to normal operational conditions. We do sometimes choose to hold back courier collection / drop off to minimise the carbon / fuel impact 🚚

INTERNATIONAL SHIPPING AND DELIVERY

We do ship to all international destinations a range of couriers. Customers are fully responsible for any duties and taxes payable in your country. Our goods have the VAT removed for International customers so you will be liable to pay the local VAT rate when the goods arrive in your country.

The status of your consignment can be tracked with the order number we will send to you in an email, once the order has been dispatched. Please note we do not ship to PO Box and BFPO addresses. 

SHOULD YOU BE IN A HURRY FOR YOUR ORDER, PLEASE EMAIL / MESSAGE OUR CUSTOMER SERVICE TEAM AND WE WILL DISCUSS EXPRESS DELIVERY OPTIONS WITH YOU!

Note: Extra delivery costs would apply.

TAXES FOR INTERNATIONAL CUSTOMERS

Orders for delivery outside the UK via the New Day Originals site may be subject to import duties and taxes, which are levied once the package reaches your delivery country. All additional charges for customs clearance will be borne by you and we do not have any control over these charges. If you need further information about this, please contact your local customs office as customs policies vary widely from country to country.

When ordering from newdayoriginals.co.uk, you are considered to be the ‘Importer of Record’ and as a result must comply with all laws and regulations of the country into which you are receiving the goods. 

INTERNATIONAL RETURNS - IMPORT DUTIES

International returns must be clearly marked on your return form as “Returned goods – No commercial value”. Failing to do this may result in import duties which will be removed from the amount refunded to the customer.


TRACKING

Tracking information for your order will be included within a confirmation email once the order has been dispatched. For any other enquiries please contact customer services here info@newdayoriginals.co.uk.

Our Online Sales Team is available to take any queries you may have regarding the above information or any of our products. You can contact us at info@newdayoriginals.co.uk or via our Social Media channels. We endeavour to respond to all emails and messages within 24 hours.